INVESTIGAÇÃO DA ASSOCIAÇÃO ENTRE EMPODERAMENTO PSICOLÓGICO DE FUNCIONÁRIOS E COMPORTAMENTO DE CIDADANIA ORGANIZACIONAL: O CASO KESHAVARZI BANK OF TEHRAN

Résumé

Abstract: The purpose of the present study was to investigate the association between psychological empowerment of employees and organizational citizenship behavior among the employees of the Keshavarzi Bank of Tehran. In terms of methods, it is considered as a descriptive-correlational study with its population being consisted of the entire 1500 employees of all Keshavarzi bank branches of Tehran. Through the application of the Morgan and Krejcie chart, the size of sample of the study was determined as 306 individuals who were therefore selected as the samples of the study through the application of the simple random sampling method. Ultimately and after excluding incomplete and/or irrefutable ones, data from 301 complete questionnaires were incorporated into the study. The former questionnaires included the inventories of psychological empowerment and organizational citizenship behavior both of which were of a suitable validity and reliability. For the purpose of the analysis of data, the Kolmogorov-Smirnoff and the Pearson's correlation coefficient tests were used and the results manifested that there exists a statistically significant association between the psychological empowerment of employees and organizational citizenship behavior.

Keywords: psychological empowerment, organizational citizenship behavior, Keshavarzi Bank