SPIRITUAL CAPITAL AND PROMOTION OF JOB PERFORMANCE AND ORGANIZATIONAL CITIZENSHIP BEHAVIORS (CASE STUDY: MAROON PETROCHEMICAL COMPANY)

Resumo

The present study has aimed to study the relationship between spiritual capital and improvement of employees’ job performance with the purpose of upgrading organizational citizenship behaviors among employees of Maroon Petrochemical Company. This study is an applied research conducted as a field study. To collect the information, standard questionnaires have been used. To analyze the obtained information, the correlational research method and SPSS software have been used. The cluster sampling method has been used to select the statistical sample of the study. The tools for gathering the data in this study were the following: Peterson’s standard job performance questionnaire, organizational commitment questionnaire of Ellinger et al., service quality commitment questionnaire of Ellinger et al., organizational citizenship behavior questionnaire of Ellinger et al. and Golparvar’s spiritual capital questionnaire. The content validity and the reliability of these questionnaires were confirmed by calculating the Cronbach’s alpha of them which were as follows: 0.718, 0.824, 0.862, 0.701 and 0.713, respectively. Then, the questionnaires were distributed among the respondents. The findings of this study have confirmed the significant relationship between spiritual capital and employee commitment and the job performance of employees. In addition, job performance of employees has shown a significant relationship with organizational citizenship behaviors.