ACCOUNTABILITY AND INTERNET IN A COMPARATIVE PERSPECTIVE: THE DIGITAL PERFORMANCE OF PUBLIC CONTROLLERSHIPS IN LATIN AMERICA
Resumo
This paper presents the results of the comparative analysis on the digital accountability mechanisms the government comptroller offices in Latin American countries operate. We analyze the websites and social media pages that those comptroller offices provide to the public due to the principles of open government. Our study addresses the main research question: to what extent the government comptroller offices in Latin America are using the Internet as a tool to enhance the accountability mechanisms? To accomplish the research objectives, we developed an index to measure the performance of the accountability functions in the digital environment: the Digital Comptroller Index (DCI). The DCI aggregates two analytical dimensions: (i) information and legitimacy and ii) popular control and education. The results of the statistical tests showed that political factors do influence the performance of Latin American government comptroller offices concerning the use of digital technologies to improve their accountability.
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