DEVELOPMENT OF A HUMAN CAPITAL MODEL FOR CUSTOMS OFFICES OF WESTERN IRAN
The main objective of this study was to develop a model of human capital management (HCM) for customs offices of western Iran. This was an applied study based on the exploratory sequential mixed methods design. The qualitative statistical sample included 15 HCM experts as well as managers, deputies and experienced experts of customs offices in western Iran who were selected by snowball sampling method. The quantitative statistical sample also included all these individuals who were selected by complete enumeration (N=102).The qualitative and quantitative data were collected by semi-structured interviews and an author-made questionnaire, respectively. Qualitative data were analyzed by grounded theory (GT) and quantitative data were analyzed in LISREL. The results showed that an optimal HCM model for customs offices in western Iran consisted of 3 independent variables, i.e. organizational factors, individual factors, and external factors, and 2 mediating variables, i.e. strategic agility and excellence.
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