ASSESSING THE LEVEL OF READINESS FOR IMPLEMENTATION OF KM IN THE BANK OF TRADE OF QOM PROVINCE USING THE ASIAN PERFORMANCE ORGANIZATION MODEL

Resumo

The main objective of this research is to examine the status of readiness for KM implementation using the APO model at the Commercial Bank of Qom Province. The present research is an applied research based on the purpose and a descriptive-survey one based on the nature and method. The statistical population of this research is the branches of the Bank of Commerce of Qom Province, which has 30 branches and 295 personnel that using a sample size chart for kerjesi and Morgan, 167 people were selected as the statistical sample. The instrument for collecting information in this research is the standard questionnaire of the Asian Performance Organization Model (APO). Cronbach's alpha for data gathering tool was higher than 0.7 which indicates the reliability of the questionnaire. Statistical tests such as mean, mode, and total score of the obtained scores from the statistical population were used to analyze the data using Excel and SPSS software. The findings of the research showed that the company's status is in the beginning phase of the implementation of KM. That is, the organization began to recognize the need for knowledge management or may have started a pilot project of knowledge management.