TELEWORK AND THE POST-COVID-19 FUTURE: THE PORTUGUESE MINISTRY OF JUSTICE CASE STUDY
This article aims to summarize the principal results obtained from a study of Portuguese Ministry of Justice employees (including courts employees) regarding telework. Employees’ perceptions were assessed concerning both the COVID-19 confinement (started at the end of March 2020) and post-COVID-19 scenarios. A quantitative approach was used and data was collected by the Directorate General for Justice Policy (DGPJ), Ministry of Justice, Portugal, through questionnaires applied online, between the 23rd and 30th of April 2020. It was possible to obtain 2,373 answers, from workers of 11 different entities (including courts workers). The authors explore the assessment of the transition into telework, the perception of quality and intensity of work performance (telework versus in person), the willingness to continue teleworking after the COVID-19 pandemic for employees already teleworking and the willingness to start teleworking after the COVID-19 pandemic for employees currently not teleworking. Results show the potential for more permanent change, beyond the COVID-19 crisis management. The authors encourage both the academic and praxis justice international communities to conduct, collect and share similar research both during and after the COVID-19 pandemic in order to amass a data historic that might be useful in the next crisis and inform a host of current debates.
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