USING A BALANCED SCORE CARD APPROACH FOR THE CODIFICATION OF KNOWLEDGE MANAGEMENT STRATEGY IN THE SHOUDER FAUCETS CORPORATION

Resumo

Nowadays knowledge is considered as one of the most crucial corporate resources whose proper management and exploitation can provide any corporation with a sustainable competitive advantage. In order to gain confidence regarding the successful implementation of knowledge management in a corporation, the first thing to consider would be selecting and evaluating suitable knowledge management strategies that have been established on proper frameworks and consider for various corporate factors and criterions. Identification of the former factors can help organizations with the designing, planning and implementation of knowledge management. Selecting a suitable knowledge management strategy requires the identification and analysis of several corporate factors. The present study was an attempt to use the balanced Score Card approach in order to codify the knowledge management strategies suitable for the Shouder Faucets Corporation. Using the BSC approach, the present paper also develops an effective framework helping the Shouder Faucets Corporation in its pursuit of evaluation and selection of proper knowledge.